Comments on: Social Media is Not the Silver Bullet, It’s the Silver Lining http://www.brianhamlett.com/2009/08/social-media-is-not-the-silver-bullet-its-the-silver-lining/ Entrepreneurship, Marketing Strategy, Operational Strategy, Technology, Social Media Sat, 24 Oct 2009 07:03:57 -0400 http://wordpress.org/?v=2.8.5 hourly 1 By: Brian Hamlett http://www.brianhamlett.com/2009/08/social-media-is-not-the-silver-bullet-its-the-silver-lining/comment-page-1/#comment-10 Brian Hamlett Mon, 31 Aug 2009 03:06:52 +0000 http://www.brianhamlett.com/?p=115#comment-10 Excellent remarks Monet! Thanks for sharing! I like how you bring up the fact that most business are afraid of "negative feedback" coming through social media (i.e. public) channels! You (or rather Danny Meyer AND you) definitely hit the nail on the head. All feedback IS positive because it gives you something to learn and improve from! If you get positive feedback, give yourself a pat on the shoulders. If you get "negative" feedback, respond to it, ask for even more feedback about how you can improve, then ACT on the feedback and IMPROVE! If you do, you will "WOW" your customers! Excellent remarks Monet! Thanks for sharing! I like how you bring up the fact that most business are afraid of “negative feedback” coming through social media (i.e. public) channels! You (or rather Danny Meyer AND you) definitely hit the nail on the head. All feedback IS positive because it gives you something to learn and improve from!

If you get positive feedback, give yourself a pat on the shoulders.

If you get “negative” feedback, respond to it, ask for even more feedback about how you can improve, then ACT on the feedback and IMPROVE! If you do, you will “WOW” your customers!

]]> By: Monet Diamante http://www.brianhamlett.com/2009/08/social-media-is-not-the-silver-bullet-its-the-silver-lining/comment-page-1/#comment-9 Monet Diamante Mon, 31 Aug 2009 02:59:06 +0000 http://www.brianhamlett.com/?p=115#comment-9 Brian, I'm a huge advocate of this Silver Bullet (and not just because I work at bars, but I'm an advocate of Coors Light, too!). I will be the first to admit that I utilize Social Media more than the average person, but had to really sit down and "figure it out" before I had faith that it would be effective. With the help of tools such as TweetLater and TweetBeep, I've been able to cut the time that I spend on Twitter by over 60%, refocus my energy elsewhere, and also engage in conversations with our customers - who are able to provide us with both negative and positive feedback. I think Social Media teaches us that as service providers, the best feedback that you can receive is immediate. And as customers, SM is the best way to provide immediate feedback to companies and make sure that you are heard. Some people get scared of hearing the bad stuff. I remember reading "Setting the Table" by Danny Meyer and at one point he states, regarding receiving feedback from customers, "it's all feedback, it's all POSITIVE, we learn from all of it." He hit the nail on the head. For what it's worth, that's my two cents! Cheers! Monet Brian,

I’m a huge advocate of this Silver Bullet (and not just because I work at bars, but I’m an advocate of Coors Light, too!). I will be the first to admit that I utilize Social Media more than the average person, but had to really sit down and “figure it out” before I had faith that it would be effective. With the help of tools such as TweetLater and TweetBeep, I’ve been able to cut the time that I spend on Twitter by over 60%, refocus my energy elsewhere, and also engage in conversations with our customers – who are able to provide us with both negative and positive feedback.

I think Social Media teaches us that as service providers, the best feedback that you can receive is immediate. And as customers, SM is the best way to provide immediate feedback to companies and make sure that you are heard. Some people get scared of hearing the bad stuff. I remember reading “Setting the Table” by Danny Meyer and at one point he states, regarding receiving feedback from customers, “it’s all feedback, it’s all POSITIVE, we learn from all of it.” He hit the nail on the head.

For what it’s worth, that’s my two cents!

Cheers!

Monet

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